Nabeela Mehraj

Dedicated and results-driven Product Support Associate excelling in providing comprehensive technical support to customers. Proficient in utilizing a variety of communication mediums, including calls, chats, and emails, to swiftly identify and address customer issues at their root cause. Demonstrated ability to consistently meet and exceed productivity, quality, and sales targets while prioritizing high standards of customer satisfaction. Skilled in utilizing proprietary tools effectively for efficient solutions and proactive fault reporting to optimize operational efficiency. Strong commitment to maintaining strict privacy regulations and protocols, ensuring confidentiality in all interactions. A collaborative team player who integrates feedback to continually improve performance and elevate the overall customer experience. Known for a solid technical foundation and the ability to adapt quickly to new technologies and processes.